Privacy Policy

Effective date: September 9, 2026

Perales Legal PLLC, operating as Defensa del Viajero (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through 1888elperro.com, our intake tools, telephone calls, and text-message communications.

Information We Collect

We may collect your name, phone number, email address, incident information, communications with our office, and information you voluntarily provide during an intake or through the MiCaso portal.

How We Use Information

We use this information to respond to inquiries, conduct intake, evaluate requests for legal services, communicate about appointments or an existing matter, provide requested portal links, and improve our client-service operations.

Information We Share

We do not sell your personal information. We may share information with service providers who help us operate our website, intake, CRM, and communications systems (currently including GoHighLevel, Twilio, and ElevenLabs), and with third parties when required by law or to protect our legal rights. These providers are bound by confidentiality obligations and may not use your information for their own marketing.

Text Messaging

With your consent, we may send text messages related to your inquiry, intake, appointment, requested documents, or case communications. Message frequency varies by case but is typically no more than 4 messages per month. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for help.

This policy also applies to communications through WhatsApp Business messaging.

No Sharing of Mobile Information

Mobile phone numbers, SMS consent, and text-message opt-in data will not be shared with third parties or affiliates for their marketing or promotional purposes. We may use service providers that help us operate our communications and intake systems, subject to appropriate confidentiality and security obligations.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies (including from Google, Meta, and TikTok) to understand site usage and measure advertising performance. You can control cookies through your browser settings.

Data Retention

We retain information for as long as necessary to respond to your inquiry, pursue a potential or existing matter, and comply with legal and ethical recordkeeping obligations, after which it is securely deleted or archived.

Information Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no transmission or electronic storage system is completely secure. Do not send emergency, highly sensitive medical, insurance, or confidential information through unprotected public channels.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from minors without parental involvement.

Your Choices

Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information. To make a request, contact us through the website.

Attorney-Client Relationship

Submitting information or communicating with us does not create an attorney-client relationship. An attorney-client relationship is formed only through a written agreement signed by the firm and the client.

Contact

Perales Legal PLLC / Defensa del Viajero
Website: https://1888elperro.com
For questions about this policy or text messaging, contact us through the website or reply HELP to a text message.

Changes

We may update this Privacy Policy from time to time. The effective date above will reflect the most recent revision.